Feedback from our most recent service user survey

At assessment or at reviews we discussed their individual choices & preferences
The person who assessed them or reviewed their care provision understood their needs
Our care gives them the confidence to stay at home
Our care helps them to maintain their independence and lead the life they want
Their needs are met as requested
Our services are well-led / managed
Our care and support have helped their physical & mental well-being
Carers wearing PPE when delivering personal care
The care they receive is reliable
Felling safe being cared for by SPDNS
Carers listen and talk to them
Care is delivered in a way that means they are not rushed
They have regular carers who they know and trust
SPDNS carers are kind and compassionate and treat them with dignity and respect
Carers know their job and are good at what they do
They feel encouraged to do things for themselves
They know how to raise a concern or complain, and feel things would be put right if they did

Regular carers who know my needs
Giving confidence
All things are cared for
The usual double carers morning and evenings
A well run, caring company
Wendy goes above and beyond. She always keeps me informed on mum’s health requirements

“I like working in a team that actually care about you and the service users”

“We receive the best training so that we can do our job well and with confidence”

Helpful when needed
They help me in the classroom e.g. doing tasks. They are very helpful
Explain things more clearly
Help with computer work and scribing
They help me understand what I have to do
Helps me and makes sure that I understand my work. Listens to me and looks after me at college
They listen to me when I am feeling anxious. They calm me down when I’m feeling angry. I feel safe when I am with them. I feel happy when I am with my support worker.
Very good

All learners answered yes to the following:

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